1. Information We Collect

When you use BOB IPTV Player or place an order, we collect the following information:

  • Contact information: Name and email address provided during the order process.
  • Payment information: Payment method preference. We do not store credit card numbers — payments are processed securely by third-party payment processors.
  • Device information: Device type and IPTV app preference, provided voluntarily during the order process.
  • Usage data: Basic analytics about website visits (page views, device type, country) to improve our service. This data is anonymised.

2. How We Use Your Information

We use the information we collect to:

  • Process your subscription order and send activation credentials.
  • Provide customer support via WhatsApp and email.
  • Send important service notifications (e.g. subscription expiry reminders).
  • Improve our website and service based on aggregated usage data.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage & Security

Your personal data is stored securely and accessible only to our support team. We use industry-standard encryption (HTTPS/TLS) for all data transmission. We retain your data for as long as your subscription is active and for a reasonable period thereafter to handle any support requests.

4. Cookies

Our website uses minimal cookies to ensure the site functions correctly (e.g. order form session). We do not use advertising or tracking cookies. You can disable cookies in your browser settings without affecting your ability to use our site.

5. Third-Party Services

Our website is hosted on Cloudflare Pages. When you visit our site, Cloudflare may process standard access logs including your IP address in accordance with their own privacy policy. Payment processing may involve third-party processors (PayPal, crypto payment gateways) who have their own privacy policies.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate personal data.
  • Request deletion of your personal data (subject to legal retention requirements).
  • Opt out of service notification emails at any time by contacting us.

To exercise any of these rights, contact us via our contact page.

7. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify customers of significant changes via email or a notice on this page. The "Last updated" date at the top of this page indicates when the policy was last revised.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We'll respond within 24 hours.